Report cybercrimes online
Victims of cybercrimes can lodge an online complaint either through the eCrime website or the Dubai Police’s website. Through this platform you may confidentially report eCrimes such as online blackmail, hacking, illegal money transfers, credit card theft and others.
In addition, Telecommunications Regulatory Authority also has a channel to report cyber threats through its Computer Emergency Response Team (aeCERT).
You can also report cybercrimes to the nearest police station in your area, or call 999 for help.
The UAE maintains digital security of individuals through Emirates ID and SmartPass.
Federal Authority for Identity and Citizenship (FAIC), earlier known as Emirates Identity Authority (EIDA) succeeded in launching electronic identity cards for the whole population in the country including nationals and residents. The card carries biometric details of the holders an, in order to verify and confirm the identity of each individual through the personal number and the smart card related to the biological features of the individual.
For more information about identity protection by EIDA, refer to the following links:
SmartPass enables access to the UAE Government’s online services through a single account, using one username and password. The benefit of SmartPass is that one does not need to have multiple usernames and passwords to get government services. Having multiple usernames and passwords often leads to misplacing and/or resetting them. Even then, the concern of maintaining multiple usernames and passwords exists. SmartPass eliminates such hassles.
To use SmartPass, one needs to register. Citizens and residents holding Emirates ID cards can register with their Emirates IDs. In this case, the SmartPass account not only carries accurate information about the user relating to name, birth date etc. but also provides a secure digital identity. SmartPass is also available for use by visitors or those living outside the UAE.
Under the Federal Law No. 5 of 2012 on Combatting Cybercrimes and its amendment by Federal Law No. 12 of 2016, the UAE criminalises the use of the internet to invade privacy of another person, the recording of audio or video conversation or communication, photographing others or copying the same and publishing news, statements or information. Violation of the law will be punishable with imprisonment and/or a fine between AED 500,000 and AED 2,000,000.
Studies showed that cybercriminals often choose to operate in countries with weak or non-existent cybercrime laws and within communities that lack awareness about the subject. Hence, the UAE launched many initiatives to counter cybercrimes and raise people's awareness. One of them is Salim.
Computer Emergency Response Team (aeCERT) of Telecommunication Regulatory Authority aims to improve the standards of information security in the UAE and protect the IT infrastructure from potential risks and violations. aeCERT aims to support and ensure a safer cyber space for the UAE nationals and residents and disseminate information about threats, vulnerabilities and cyber security incidents. Public may report any cyber security incidents through aeCERT.
The UAE Computer Emergency Response Team (aeCERT) under Telecommunications Regulatory Authority (TRA) jointly with Aqdar (Khalifa Empowerment Programme for Students), launched the initiative Salim, your online cyber security advisor, with the slogan 'Towards a safe cyber culture'.
The initiative aims to spread a safe cyber culture by giving simple and easy-to-use tips and advices. The goal of this initiative is to spread knowledge about cyber safety to the entire community and have a generation that has integrated knowledge about information security and is mindful when conducting activities online.
Salim will interact with various target audiences through awareness programmes, such as workshops, presentations and events at schools, universities and others.