Emergency phone numbers
In case of an emergency, you can call the following numbers while anywhere in the UAE:
- 999 for Police
- 998 for Ambulance
- 997 for Fire Department (Civil Defence)
- 996 for Coastguard
- 911 for electricity failure
- 922 for water failure.
- Incidents related to harassment or safety, contact:
- Abu Dhabi Police through their Aman service on 8002626 or send SMS containing the information required to 8002828
- Dubai Police through their Al Ameen service on 8004888 from within the UAE or on +9718004888 from outside the UAE
- Sharjah Police through their Najeed service on 800151, or send SMS containing the information required to 7999.
- Human trafficking, contact
- Violence and abuse of women and children, contact
- Consumer issues, contact
- Food safety issues, contact
- Fake or harmful medicines, contact Ministry of Health and Prevention through the hotline 80011111.
Call for the ambulance on 998 (from anywhere in the UAE). An air ambulance may be sent for the patient if needed.
Meanwhile, you could attend to the patient with these first aid tips.
UAE's hospitals can handle any medical emergency. During medical emergencies, a hospital will accept you for initial treatment and may transfer you to a hospital better equipped to deal with your problem.
The UAE provides standard medical care and visitors can easily obtain medical treatment from either private or government hospitals. In case of emergency, treatment to stabilise the case is free. Other treatment must be paid for by cash, credit card or insurance.
You can look for medical facilities on the websites of:
If death occurs, the family of the deceased will need to register it and obtain a death certificate. Abu Dhabi and Dubai government portals offer detailed information on the process.
Call the police on 999 (from anywhere in the UAE). Inform them about the accident, mention your location and wait for their instructions. Remember, no traffic incident in the UAE can go unreported.
If it is a minor accident and no one is hurt, you can move your car to the shoulder lane to avoid blocking traffic. You should wait for the police at a minimum distance of 15 metres away from your car.
If you or anybody involved in the accident sustains injuries, it is best to leave all vehicles exactly where they are, and wait for an ambulance to arrive.
- Call civil defence on 997 (from anywhere in the UAE).
- Evacuate the premise immediately. All public buildings are marked with fire exits.
- Walk towards the exit calmly without rushing.
- Do not stay behind to collect belongings.
- If possible, close the doors as you leave to avoid the fire from spreading further.
- Do not use lifts in case of a fire.
- If you can, try putting off the fire with the help of extinguishers without risking your life.
- Do not return to the building until declared safe by the police or civil defence.
Power and water supply failure
If you are in:
- the city of Abu Dhabi, call Abu Dhabi Distribution Company on 8002332.
- the city of Al Ain, call Al Ain Distribution Company on 8009008.
- the emirate of Dubai, call Dubai Electricity and Water Authority on 991.
- other emirates, call Federal Electricity and Water Authority on 991 for electricity and 992 for water supply problems.
Dubai has seven maritime rescue points. They are:
- Al Hamriya
- Coast Guards
- Dubai Creek
- Floating Bridge
- Jumeirah 1
- Jumeirah 2
- Jumeirah 3.
Injury or death at workplace
In case of an injury or death at workplace, the employer/s must inform Ministry of Human Resources and Emiratisation within 24 hours from the incident.
Employer/s can contact the ministry by:
Employer/s must provide the following details of the worker/employee:
- labour card number
- property number
- date of the injury
- phone number to contact the responsible person.
Employer/s must inform the ministry when:
- the work-related injury costs a worker absence of three days or more
- the injury or death has occurred during work or while commuting to or from the workplace
- the worker/employee has contracted a disease listed under occupational diseases in Chapter 8 of Federal Law No. 8 of 1980 for Labour Law and its Amendments. (PDF, 255 KB).
For people of determination
In the emirate of Abu Dhabi, people of determination can get help for medical emergencies by sending an SMS to 5999. The SMS must contain information about the incident, location of the patient and a phone number on which the police can contact someone.
Updated on 24 Jan 2018