Ministry of Foreign Affairs and International Cooperation
If you are traveling outside the UAE, the Ministry of Foreign Affairs and International Cooperation provides you with addresses and location maps of UAE embassies and consulates abroad. The Ministry also provides a list of websites for UAE embassies and official missions abroad.
Other guidelines and services from the Ministry include a search facility that allows the Emarati to see whether he needs a prior visa for his destination, or exempted or can get it upon arrival. For the safety of the UAE citizens and residents, the website of the Ministry provides alerts and warning on trouble areas around the world.
The website of Ministry provides information and customised services to Emiratis who live abroad or who have gone abroad for tourism, education or treatment.
This includes 'Twajudi' service which facilitates communication between its citizens and the UAE missions abroad. Twajudi helps citizens in cases of emergencies and brings them back safely to the UAE. The service is available throughout the year.
Other services for individuals include:
Check also eServices for businesses .
Register for Twajudi
Citizens can register for Twajudi through MOFA's website or the UAEMOFA app for Android and iOS.
In countries, where there is no diplomatic representation, nationals can call on 00971-6005-99991.
SMS on arrival
On arriving at their destination country, citizens who signed up for the Twajudi service receive a text message on their registered UAE phone numbers. The text message contains phone numbers to be contacted in case of an emergency.
Travel health insurance (Musafer)
Ministry of Foreign Affairs and International Cooperation provides an emergency medical travel insurance for Emiratis travelling abroad. The name of the insurance product is Musafer and it is managed by National Health Insurance Company –Daman. The programme aims to protect UAE nationals and their families from unexpected expenses due to a medical emergency abroad.
The programme will cover emergency treatment for UAE nationals in any international health facility and it covers inpatient and outpatient medical emergency services. Under the programme, a yearly insurance plan costs AED 399 for adults (19 years and above) and AED 250 for children (18 years and below). The coverage is for one year and applicable for multiple trips up to a length of 90 days each.
Learn more about the benefits of the policy and obtain it directly from Musafer.
Emergency passport renewal
Citizens can renew their passports on an emergency basis at the Dubai and Abu Dhabi airports. This service is available 24/7.
Passport services abroad
If citizens damage or lose their passports abroad or if their passports have expired while being abroad, they can contact the UAE embassy in the country they are in.
The UAE's Ministry of Foreign Affairs and International Cooperation can issue a 'return document' or an emergency passport in such cases. The validity of the passport is six months from the date of issuance and it is valid for entering the country.
Useful links from Ministry of Foreign Affairs and International Cooperation:
Updated on 13 May 2018