There are several tools and methods to implement ePayment for government services. They are:
Read about eDirham.
Payment cards for transportaion
In Abu Dhabi, you can pay for public bus fares by Hafilat card. You need to load it with money and swipe it before and after every trip. The fare is calculated automatically based on the distance of the passenger's journey. Weekly and monthly passes are also available.
In Abu Dhabi, you can pay for public parking fares by Mawaqif card. These cards also need to be pre-loaded with currency and swiped at the parking fees’ kiosk for getting a ticket. These cards are rechargeable.
In Dubai, you can pay for all public transport including bus, metro, waterbus, water taxi, abras, tram and even for public parking with Nol card. Nol is a smart card. You can add certain balance or recharge it via the RTA’s applications or at the smart kiosks present at bus and metro stations. Check the types of Nol card and how to obtain them.
In addition, there is a Smart Nol card which enables payments through NFC.
In Sharjah, you can pay for public bus fares by Sayer card. You can get Sayer card from the vending machine at Jubail Bus Terminal or from the driver on the Mowasalat buses.
In May 2013, Roads and Transport Authority launched eWallet; it's an online account through which one can make secure online payment.
Radio Frequency Identification (RFID) is in use to levy road toll Salik in Dubai since July 2007. You do not need to stop your car at any toll point to pay the road toll. When your vehicle passes through a Salik toll point, RFID scans the Salik tag attached to your vehicle windshield, which is connected to your prepaid Salik toll account and automatically deducts the toll amount.
Credit and debit cards
Government service providers accept credit cards as a means of payment for service provided to the public. You can pay by credit card via counters or online to get the government service. Most banks in the UAE enable their customers to pay government fees directly through direct debit from bank accounts instead of credit cards.
Several government service providers install electronic kiosks in malls, business centres and other public places for payment of bills and other service charges. To pay via electronic kiosks, you need to provide account details and follow the steps required to finish the transaction.
Most government entities in UAE have an online channel for payment of their services. A customer can apply to services online and pay for them via the same website or dedicated emirates’ government portal. A customer can pay electricity and water bills, traffic fines, etc.
Some of the most used ePay services (some services require pre-registration):
While the UAE Government is going smart, it has introduced several mobile applications for payment of government services. Some of these applications are specialised for payment and others include payment channels integrated into their platforms. By using these applications, customers can pay their bills and service fees from home. This section lists apps used for mPayment of UAE government services.
The ADDC App is a smart software designed by Abu Dhabi Distribution Company for payment and access to its services. The ADDC App provides the following key features for its customers:
- Enable online account activation to use ADDC e-services
- Check your bill and make payments anywhere, anytime
- View your payment history online
- Revise your personal details on-the-fly
- Pay to your friends and family accounts
The ADDC App is available on iTunes and Google Play.
Dubai Smart Government has designed the mPay app with the aim of bringing more ease and convenience to users, particularly in situations where users have to make emergency payment of fines or fees for a continued service or charges to avoid a new fine. It is available as an iPhone and Android app or can be used through conventional SMS to 4488 to inquire or pay government transaction fees or due charges.
To use this service, which guarantees the highest degrees of security, users must register first with their credit card details in mPay, enabling payments to be withdrawn. Alternatively, iPhone users can download the mPay app from the Apple Appstore, while Android users can download from the Google Playstore.
Through the mPay app, you can pay for:
- Dubai Electricity & Water (DEWA) payments
- Dubai Police traffic fines
- RTA Salik and Nol recharge
- Du utility bills
- Etisalat utility bills
- Dubai Customs services
- Dubai Municipality services.
DubaiNow app from Dubai Smart Government is a very useful and convenient tool for smart phone users. It puts multiple government services in the palm of your hand. You can pay most of your bills and fees for government services via this app. The DubaiNow app is available on iTunes and Google Play.
Through the DubaiNow app, you can pay for services in the areas of:
- Religion (Islam)
- Security and justice
Government of Ras Al Khaimah introduced RakPay mobile application. RakPay enables you to pay utility bills, Etisalat bills and pay for business licenses. RakPay is developed with world class security standards. It is safe, convenience, fast and can be used anytime, anywhere.
Only, registered users with Rak.ae are able to view and pay their bills and fees with RakPay. An account with RAK.ae can be created by visiting the RAK website and the same credentials can to be used to log into RakPay. RakPay app is available on iTunes and Google Play.