Guidelines

These guidelines, drafted for the UAE Government entities, offer recommendations in a variety of fields targeted at improving service delivery, communication with public, website user experience, social media usage and facilitating an effective open data practice.


Summary of Web Content Guidelines for UAE Government Entities (0.1 MB)
Last updated on 24 Sep 2017

Gender Balance Guide (1 MB)
Last updated on 24 Sep 2017

Quality standards of services for people of determination in government and private institutions (3.1 MB)
Last updated on 13 May 2018

Guideline for publishing topics on Sharik Portal (Arabic) (0.4 MB)
Last updated on 02 Oct 2017

SmartPass User Guide (5.4 MB)
Last updated on 24 Sep 2017

The UAE Flag Usage Guideline (Arabic only) (2.4 MB)
Last updated on 19 Mar 2018

Volunteering Guidelines in the Workplace for Government Entities (3.1 MB)
Last updated on 24 Jan 2018

UAE Federal Government Web Guidelines-2017 (2.6 MB)
Last updated on 13 Jul 2017

Guidelines for web accessibility (Document is in Arabic) (0.1 MB)
Last updated on 11 Jun 2017

The UAE mGovernment's style guide for writing in Arabic (0.4 MB)
Last updated on 11 Jun 2017

The UAE mGovernment's style guide for writing in English (0.2 MB)
Last updated on 11 Jun 2017

Open Data Guidelines (0.3 MB)
Last updated on 11 Jun 2017

Guidelines for eParticipation and Social Media for Government Entities (11.2 MB)
Last updated on 02 Jul 2017

Guidelines for representing your federal entity in social media channels (Document is in Arabic) (2.1 MB)
Last updated on 11 Jun 2017

Guidelines for Verifying Facebook Accounts (Document is in Arabic) (3.3 MB)
Last updated on 11 Jun 2017

Guidelines for Verifying Twitter Accounts (Document is in Arabic) (1.7 MB)
Last updated on 11 Jun 2017

Moderation, Usage and Response Policy (0.3 MB)
Last updated on 13 Jul 2017

National eParticipation Plan (0.3 MB)
Last updated on 18 Jul 2017

The UAE Social Media White Papers (4.7 MB)
Last updated on 11 Jun 2017

Mobile Government Guidelines (0.8 MB)
Last updated on 05 Jul 2017

mGov KPIs Best Practices 2017 (in Arabic) (21.5 MB)
Last updated on 11 Jun 2017

A Guide to Access Government Information (0.1 MB)
Last updated on 13 Jul 2017

Science, Technology and Innovation Policy (1.8 MB)
Last updated on 11 Jun 2017

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