Guidelines

These guidelines, drafted for the UAE Government entities, offer recommendations in a variety of fields targeted at improving service delivery, communication with public, website user experience, social media usage and facilitating an effective open data practice.


UAE’s National Digital Guidelines (UAE-NDG) (1.2 MB)
Last updated on 19 Jul 2019

UAE Smart Data Framework (EN) - Part 1 Principle and Standards (0.5 MB)
Last updated on 08 May 2019

UAE Smart Data Framework (EN) - Part 2 Implementation Guide (2 MB)
Last updated on 28 Apr 2019

Year of Tolerance | Brand Guidelines (11.8 MB)
Last updated on 28 Apr 2019

Summary of Web Content Guidelines for UAE Government Entities (0.1 MB)
Last updated on 28 Apr 2019

Gender Balance Guide (1 MB)
Last updated on 28 Apr 2019

Guidelines for mobile government enablers’ indices 2019 (Arabic) (2.9 MB)
Last updated on 17 Jul 2019

Quality standards of services for people of determination in government and private institutions (3.1 MB)
Last updated on 28 Apr 2019

Guideline for publishing topics on Sharik Portal (Arabic) (0.4 MB)
Last updated on 28 Apr 2019

SmartPass User Guide (5.4 MB)
Last updated on 28 Apr 2019

The UAE Commemoration Day Guideline (Arabic only) (1.1 MB)
Last updated on 28 Apr 2019

The UAE Flag Usage Guideline (Arabic only) (2.4 MB)
Last updated on 28 Apr 2019

Visual Identity Guideline for Federal Government Entities (36.3 MB)
Last updated on 28 Apr 2019

Volunteering Guidelines in the Workplace for Government Entities (3.1 MB)
Last updated on 28 Apr 2019

UAE federal websites' quality guidelines - 2019 (1.8 MB)
Last updated on 05 May 2019

Guidelines for web accessibility (Document is in Arabic) (0.1 MB)
Last updated on 28 Apr 2019

The UAE mGovernment's style guide for writing in Arabic (0.4 MB)
Last updated on 28 Apr 2019

The UAE mGovernment's style guide for writing in English (0.2 MB)
Last updated on 28 Apr 2019

Guidelines for eParticipation and Social Media for Government Entities (11.2 MB)
Last updated on 28 Apr 2019

Guidelines for representing your federal entity in social media channels (Document is in Arabic) (2.1 MB)
Last updated on 28 Apr 2019

Guidelines for Verifying Facebook Accounts (Document is in Arabic) (3.3 MB)
Last updated on 28 Apr 2019

Guidelines for Verifying Twitter Accounts (Document is in Arabic) (1.7 MB)
Last updated on 28 Apr 2019

Moderation, Usage and Response Policy (0.6 MB)
Last updated on 18 Jul 2019

National eParticipation Plan (0.3 MB)
Last updated on 28 Apr 2019

The UAE Social Media White Papers (4.7 MB)
Last updated on 28 Apr 2019

Mobile Government Guidelines (0.8 MB)
Last updated on 28 Apr 2019

mGov KPIs Best Practices 2017 (in Arabic) (21.5 MB)
Last updated on 28 Apr 2019

A Guide to Access Government Information (0.1 MB)
Last updated on 28 Apr 2019

Science, Technology and Innovation Policy (1.8 MB)
Last updated on 28 Apr 2019

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